Valerie Quintana
People, Video Games, and Technology
Valerie is passionate about video games and technology. Her ultimate goal is to always be surrounded by people who appreciate the positive impact that games and tech has done for everyone around the world.
About Me
My Background
I've been playing video games since I was very young. Nintendo NES was my first console. As I got older I fell in love with technology and helping people solve problems and fixing their computer issues.
Professional Experience
Background & Expertise
May 2022 - Present
IT Help Desk Administrator
Gearbox Software, Frisco, Texas
August 2021 - May 2022
IT Help Desk Technician
Gearbox Software, Frisco, Texas
October 2019 - Present
Help Desk Triage and Service Dispatcher, BEMA Information Technologies, Houston, Texas
July 2018 - October 2018
Help Desk Analyst I, Six Foot, Houston, Texas
November 2016 - July 2018
Games Customer and Technical Support II, Six Foot, Houston, Texas
January 2016 - June 2016
Intern, GameGif, Virtual
Academics
Learning and Living
April 2014 - October 2016
Rutgers University, New Brunswick, New Jersey
Bachelors of Arts in Information Technology & Informatics. Specialization in Game Production. Minor in Digital Communication, Information, and Media.
August 2011 - May 2014
Raritan Valley Community College, Branchburg, New Jersey
Associate of Applied Science in Game Development. Certificate in Computer Programming.
June 2021
COMPTIA A+ 1001 - Pass
Covers mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting.
October 2022
COMPTIA A+ 1002 - Pass
Covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.
My Skill Set
What I Do
Technical Support
Assisting users with computer problems they face. Microsoft applications and Windows OS proficiency. Up to date with the latest and greatest technology.
Customer Service
I empathize and listen attentively to others. I'm always supportive and I want to ensure users are happy and fully satisfied.
Teamwork and Collaboration
I believe in success in groups to make change. Working together with others is how we accomplish our goals.
"If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it. And, like any great relationship, it just gets better and better as the years roll on."
Steve Jobs
